Refund policy

Return and Refund Policy

Last updated: July 13, 2026

OUR PROMISE

We want you to be delighted with your Moana Soap purchase. If something is not right, contact us and we will work with you to find a fair solution under the policy below.

14-DAY RETURN WINDOW

You may request a return within 14 days after your order is delivered. To be eligible, the item must be unused, unburned, in the same condition in which it was received, and in its original packaging. A receipt, order confirmation, or order number is required.

To begin a return, contact us through https://moanasoap.com/pages/contact before sending an item back. Returns sent without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

We cannot accept returns of items that have been used, burned, altered, damaged after delivery, or removed from their original packaging. Custom or personalized products, gift cards, and items marked final sale are also non-returnable, except where required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging. After review, we will make it right with a replacement, store credit, or refund as appropriate. Moana Soap will cover approved return shipping for damaged, defective, or incorrect items.

RETURN SHIPPING

For standard returns, customers are responsible for return shipping costs. Original shipping charges and return shipping charges are non-refundable. We recommend using a trackable shipping method because we cannot guarantee receipt of a returned package.

CANCELLATIONS AND ADDRESS CHANGES

Cancellation or address-change requests should be submitted within 24 hours of purchase. We will make every reasonable effort to help, but we cannot guarantee changes or cancellation after an order has entered processing or shipped.

Customers are responsible for providing a complete and accurate shipping address. Refunds or replacements are not guaranteed for orders delivered to an address entered incorrectly by the customer.

EXCHANGES

For damaged, defective, or incorrect items, contact us so we can arrange an appropriate replacement. For other exchanges, return the eligible original item and place a new order for the replacement item.

REFUNDS

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 5 business days for us to process an approved refund, plus any additional time required by your bank or card issuer.

If more than 15 business days have passed since we approved your refund, contact us through https://moanasoap.com/pages/contact.

CONTACT

For return, refund, cancellation, or order questions, contact Moana Soap through https://moanasoap.com/pages/contact. Please include your order number when applicable.